At SHENGSHUO LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the items you received, we offer a simple and easy returns process. Please read our Returns Policy carefully for detailed instructions on how to return your items.

1. Return Eligibility

1.1 To be eligible for a return, the item must be in its original, unused, and unworn condition with all tags and packaging intact.

1.2 Returns must be made within 30 days from the date you received your order.

1.3 Certain items, including sale or discounted items, may not be eligible for return. Please check the product page for any specific exclusions.

2. How to Return

2.1 To initiate a return, please contact our customer service team at [email protected]. Include your order number, the item(s) you wish to return, and the reason for the return.

2.2 Once your return request is approved, we will provide you with a return authorization and instructions on how to send your items back to us.

2.3 Please ensure that the items are securely packaged to avoid any damage during return shipping.

3. Return Shipping Costs

3.1 The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item received.

3.2 We recommend using a tracked shipping method for your return to ensure it reaches us safely. SHENGSHUO LIMITED is not responsible for lost or damaged returns.

4. Refunds and Exchanges

4.1 Once we receive the returned item(s) and inspect their condition, we will process your refund or exchange request.

4.2 Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

4.3 If you choose an exchange, we will ship the replacement item(s) once the return is processed.

5. Damaged or Incorrect Items

5.1 If you received a damaged or incorrect item, please contact us immediately at [email protected] with your order number and photos of the item(s) in question. We will arrange for a return and provide a replacement or refund as appropriate.