At SHENGSHUO LIMITED, we strive to provide fast and reliable shipping for all our customers. Below is our Shipping Policy outlining the details of shipping options, costs, and estimated delivery times.
1. Shipping Methods
We offer a variety of shipping options to meet your needs. Our trusted shipping partners include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other trusted carriers (depending on location)
You can select your preferred shipping method during the checkout process.
2. Processing Time
2.1 All orders are processed within 1-2 business days, excluding weekends and holidays. Please note that it may take longer during peak seasons or promotional periods.
2.2 Once your order is processed, you will receive a shipping confirmation email with tracking information.
3. Shipping Rates
3.1 Shipping costs are calculated based on the shipping method, delivery location, and the weight of the items in your order. The shipping cost will be displayed at checkout before you complete your purchase.
3.2 We offer free shipping on certain orders or promotions. Please check our website for any special offers.
4. Delivery Time
4.1 The estimated delivery time will vary depending on your location and the shipping method selected. Generally, delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-3 business days
Please note that these times are estimates and may vary depending on the carrier and external factors such as customs or weather conditions.
5. International Shipping
5.1 We offer international shipping to many countries. International shipping times and costs will be provided during checkout.
5.2 Please note that customs duties, taxes, and import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.
6. Order Tracking
6.1 Once your order has been shipped, you will receive an email with a tracking number and a link to track your order. You can use this number to monitor the status of your shipment.
6.2 If you have any issues with tracking or need assistance, please contact our customer service team at [email protected].
7. Shipping Issues
7.1 While we do our best to ensure your order reaches you on time, SHENGSHUO LIMITED is not responsible for delays caused by third-party carriers, customs processing, or incorrect delivery information provided during checkout.
7.2 If your order is lost or damaged during shipping, please contact us immediately at [email protected] so we can assist you with a resolution.